Misuse of the Golden Ticket
American Airlines didn’t like how Steven had used the golden airline ticket for the last 20 years. Most airline employees, his whole family, and Steven didn’t feel like he mishandled the pass. However, the revenue department of the company did.
One Rule
Steven claims that American Airlines only gave him one rule when he purchased the AAirpass ticket: Don’t give it to anyone else. He never did, but the company believed otherwise, and a representative explained that in court in full detail.